Claims Process

What sets MBP apart from other warranty products is that you are well backed by the strength of Kia Canada and its dealers. In the event you have a covered breakdown, simply return to any authorized Kia dealer in Canada or the U.S. and we will ensure your Kia is given the royal treatment.

A few tips in making sure your claims process is as smooth as possible:

Prevent further damage – Take immediate action to prevent further damage. MBP will not cover any damage caused by not securing a timely repair of the failed component.

Take Your Vehicle to an authorized Kia Dealer. If this is not possible due to proximity or the location of the breakdown, please contact the administrator at 1-866-475-8864 for assistance in locating an authorized repair facility.

Present your Mechanical Breakdown Protection contract – Obtain authorization from the administrator prior to any repair being made. Advise the repair facility that they must first determine cause of the failure or breakdown, and advise the administrator of required repairs prior to the commencement of the repair being made. Failure to receive prior authorization for any breakdown will void coverage for such repairs under the contract.

Authorize Teardown and/or Inspection – In some cases, you may need to authorize the repair facility to inspect and/or teardown your vehicle in order to determine the cause and cost of the repair. You will be responsible for these charges if the failure is not covered under MBP. We reserve the right to require an inspection of your vehicle prior to any repair being made. Labour charges for diagnosis are the responsibility of the contract holder, unless specifically listed within Kia’s labour guide.

Pay any applicable deductible – MBP covers the cost of the work performed on your vehicle that is available under the MBP plan selected by you and previously authorized, less the deductible (if any). Once authorization is obtained, and the repair is completed, all repair orders, documentation and receipts must be submitted to the administrator within 30 days to be eligible for payment.

Emergency Repairs – Should an emergency breakdown occur which requires a repair be made at a time when the administrator’s office is closed, you must contact the administrator’s office within the next available business day of the date of repair to determine if such repair will be covered by MBP. If covered, we will pay for the repair less any applicable deductible.